The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC’s Top Employers, Canada’s Best Diversity Employers, and one of Canada’s Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world’s most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose & Function
Reporting to the Shelter supervisor or coordinator, the Shelter Attendant is responsible for providing coordination, direction and support to guests accessing City of Vancouver (COV) operated Temporary Shelters and Extreme Weather Response Shelters, as well as Warming Centres which may be operated by non-profit partners. Shelter Attendants work with other Shelter staff (both City and external) as a team and are responsible for maintaining a safe, secure, and welcoming environment for individuals experiencing homelessness to access shelter and indoor warming spaces. The Shelters and Warming Centres operate as life saving measures for the purpose of providing overnight shelter to marginalized populations who are experiencing homelessness and may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.
This front-line position carries out a variety of duties in a calm professional manner, supporting guests with basic needs, including shelter and food. The Shelter Attendant assists guests with referrals to other services when appropriate, monitoring guest behaviour and the overall shelter environment, incident response and crisis management, and responds with de-escalation methods to ensure a safe and secure environment for all guests. The position is responsible for monitoring shelter access, enforcing policies and procedures, performing routine janitorial duties, supporting guests and maintaining records and reports including incident reports and guest attendance reports as required.
The Shelter Attendant will support a 7 day a week, 24 hours a day operations and must be available for both daytime and overnight shifts, 7 days a week as required.
Specific Duties & Responsibilities
- Setting-up and taking down of shelter/ warming centre operations and the overall supervision of the shelter/warming centre program during overnight operation
- Problem-solving overnight in the absence of a supervisor, and liaising with other organizations or stakeholders as needed.
- Maintaining a safe, healthy, and positive environment for staff, volunteers, patrons, and community members, and shelter guests
- Creating a warm and welcoming environment that is sensitive to the needs of the marginalized population served
- Working tactfully and compassionately with individuals who may use substances and/or be isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
- Establishing and maintaining positive relationships and appropriate professional boundaries with staff, volunteers, and patrons.
- Presenting self in a professional manner that demonstrates the values of the City of Vancouver and Community Services
- Ensuring shelter/warming centre policies and procedures are followed and communicating concerns in a calm, clear and compassionate manner
- Dealing confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors
- Monitoring access to the shelter/warming centre and regularly monitoring the environment and guests and all accessible public spaces in the facility on a regular basis
- Operating security equipment as required including two way radios and CCTV camera equipment
- Maintaining paper and electronic records including incident reports, log book, and shelter attendance reports
- Performing routine janitorial duties as required
- Administering basic first aid and maintaining applicable records.
- Making referrals to community agencies as needed.
- Monitoring and reporting any facility issues including maintenance, cleanliness and pest control issues as required
- Demonstrated ability working as a team member
- Other duties as assigned
Education and Experience:
- Completion of grade ten and, preferably, Occupational First Aid Level 1, plus related experience in a security social services front line position, combined with experience working with vulnerable populations preferably in a social service setting
- Basic Security Training (BST) level 1 would be an asset.
Knowledge, Skills and Abilities:
- Considerable knowledge of the rules, policies, operation and programs of the centre and/or low-barrier drop-in centres.
- Working knowledge of the community and social service agencies and programs in the area.
- Understanding of and commitment to individuals experiencing homelessness who may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.
- Knowledge of homelessness related agencies, services and resources or experience working with marginalized populations is considered an asset
- Excellent conflict management and de-escalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors
- Excellent decision-making and problem-solving skills especially in volatile, disruptive and emergency situations
- Excellent verbal communication skills
- Good writing skills and ability to use MS Office applications for report writing and communications
- Ability to exercise excellent judgment and to do so independently when required
- Willing and able to enforce policies, procedure and rules in a firm and compassionate manner
- A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position
Business Unit/Department: Arts, Culture and Community Services
Affiliation: CUPE 15
Employment Type: Auxiliary
Position Start Date: November 2020
Position End Date: March 2021
Salary Information: Pay Grade GR-013: $23.44 to $27.45 per hour
Number of Positions: 15
Application Close: October 18, 2020
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities.
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.
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