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Homelessness Services Manager- RE-POST – APPLY NOW !


Homelessness Services Manager- RE-POST – APPLY NOW !

Homelessness Services Manager- RE-POST

Requisition ID: 17370 


The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC’s Top Employers, Canada’s Best Diversity Employers, and one of Canada’s Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world’s most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve. The City of Vancouver is designated as a City of Reconciliation and committed to advancing reconciliation, equity, and anti-racism for all people in Vancouver. Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

Reporting to the Director of Homelessness Services, the Manager of Homelessness Services provides strategic direction to the City’s on-going and emergency response to street homelessness and encampments.  The Manager leads the coordination, planning and implementation of high-profile projects, initiatives and policies to address street homelessness and associated issues,.


The successful candidate will be required to demonstrate excellent judgement, diplomacy, tact, decision-making and problem solving capabilities. An ability to take action in a crisis oriented environment and a proven ability to develop and maintain rapport with internal and external partners. This leader will work collaboratively to build key relationships to drive new programs and initiatives, measuring outcomes and carefully monitoring progress towards those efforts and building upon our successes.


The City is seeking a strategic thinker who is skilled in people leadership and collaboration, and who will continue to bring internal and external partners together to make a significant contribution to marginalized residents who are experiencing homelessness and continuing to expand the City’s capacity to address the barriers to ending homelessness. 


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Specific Duties/Responsibilities

  • Supports Senior Leadership and Council to respond effectively to the issues arising from street homelessness and encampments, and maintains and improves services for those living outside or in vehicles
  • Provides operational leadership of an ACCS and City-wide team to co-ordinate the City’s response to street homelessness, people living in vehicles and encampments, both in terms of on-going and emergency responses
  • Responsible for staffing and human resources and budgets in relation to the City’s response to street homelessness and encampments
  • Maintains and cultivates strong alliances with key stakeholders
  • Identifies gaps in services and strategic opportunities for addressing those gaps based on partnerships with key internal and external stakeholders and understanding of the homeless services delivery system
  • Undertakes research and develops policy recommendations
  • Collaborates with key departments and agencies (including, but not limited to Engineering, Parks, Vancouver Fire and Rescue Services, and the Vancouver Police Department, BC Housing, Vancouver Coastal Health, Ministry of Social Development and Poverty Reduction) to develop strategies to better assist people experiencing homelessness and respond to urban issues related to street homelessness
  • Monitors programs and strategies and strive for continuous improvement in our response to homelessness
  • Prepares and manages work programs, including supervising other professional and technical staff and external consultants
  • Prepares and presents reports and presentations on complex material to staff, senior management, the public and City Council
  • Develops and leads collaborative and robust approaches to engagement and communication with internal and external partners and the public that includes designing, attending and facilitating community engagement and consultation processes in a sometimes contentious environments
  • Exercises strong interpersonal, public engagement and communications skills, as well as considerable judgement, professionalism, diplomacy, tact and discretion
  • Other duties/responsibilities as assigned


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Minimum Qualification Requirements

Education and Experience:

  • A Graduate degree in Social Work, Planning or a related discipline
  • Minimum of five years’ experience in leaderhip roles providing direct management and program oversight in the social services sector or an equivalent combination of education and experience 
  • Knowledge and experience working in the homelessness service system and current housing policies is a strong asset 


Other Requirements: 

  • A clear vulnerable police record check is a requirement of the position 


Knowledge, Skills and Abilities:

  • Knowledge of the homelessness service system and current housing policies of the City of Vancouver and other levels of government is an advantage
  • Knowledge of social and affordable housing policy context
  • Knowledge of social, economic, political, technological, demographic and environmental trends, factors and issues related to housing needs of different groups in Vancouver and Metro area
  • Knowledge of the factors affecting homelessness  including social safety net policies, income distribution, and the influence of individual characteristics (e.g. physical disabilities, mental illness, alcohol/drug dependencies, gender, family status, ethnicity, etc.)
  • Considerable knowledge of project management philosophies and practices, including project scope, budgeting, scheduling, and coordination of team activities
  • Demonstrated commitment to removing barriers to meet the needs of individuals experiencing homelessness or those at risk of homelessness
  • Strong communication skills (oral and written), including the ability to write Council reports and present complex information to staff, the public, and City Council
  • Ability to adjust to a complex organizational structure with shifting priorities on highly politicized issues
  • Ability to establish and maintain effective working relationships with other staff, professionals and the public and ability to persuade others in a positive way
  • Ability to supervise staff assigned to various projects and direct the work of consultants engage on social planning projects
  • Proven strategic thinker, problem solver, and able to manage multiple priorities
  • Proven ability to conceptualize and create processes and procedures for prioritizing and evaluating options in services and budgets
  • Ability to deal with sensitive issues with diplomacy and tact
  • Considerable experience with electronic spreadsheets, presentation and database software including Microsoft Office


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Business Unit/Department: Arts, Culture and Community Services 

Affiliation: Exempt  

Employment Type: Regular Full Time 

Position Start Date: December 2020 


Application Close: November 18, 2020

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities. The City of Vancouver is always interested in adding high performing team members to its staff. If you would like to be considered for this exciting and impactful career opportunity, please apply on our careers site. 


We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  


Note; Dear, this vacancy (or write up) is 100% FREE of cost, please don't pay any fee and DO NOT provide your financial documents, like Credit card/ Debit card and many more to anyone...

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